Returns & Exchanges

At horizonglobalus, we strive for total customer satisfaction and offer a 30-day window for returns on all items in their original, unused condition. If your purchase doesn't meet your expectations, our streamlined process ensures a quick and easy resolution.

Return Process

• 1.
  Initiate Your Request

  Log in to your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.